Frequently Asked Questions
General
You can book a cleaning directly through our website using our easy online booking system — fast, simple, and available 24/7.
Prefer a more personal touch? Just Contact Us and we’ll reach out to help you schedule your service at a time that works for you.
We understand things come up. If you need to cancel or reschedule, please let us know at least 24 hours in advance to avoid a cancellation fee of $129. Changes within 24 hours may result in a charge to cover lost time and labor.
Accidents are rare, but if they happen, our team will document the issue and notify you immediately. We’ll work with you to repair, replace, or credit the item appropriately.
We stand by our work. If something wasn’t cleaned to your expectations, please contact us within 24 hours and we’ll make it right—either by sending a team back or issuing a service credit.
Not at all! Many of our clients provide secure access instructions so we can clean while they’re away. Your home and privacy are always respected, and our teams are fully vetted and insured.
Nope! We bring everything we need—including eco-friendly products and commercial-grade tools. If you have specific product requests or sensitivities, just let us know in advance.
Yes. Every cleaner is thoroughly vetted, background checked, and trained to meet our high standards of professionalism, safety, and quality.
Our Services
We offer recurring house cleaning (weekly, biweekly, monthly), one-time cleanings (deep, move-in/out), and whole-home air vent cleaning. We also provide additional services and can tailor cleanings to your needs. View all service
Each service includes essential care for high-traffic areas—like kitchens, bathrooms, bedrooms, and common spaces—with attention to floors, surfaces, and general tidying. Recurring cleanings follow a rotating schedule to maintain a consistent shine, while one-time services deliver a deeper, more comprehensive clean. For more details on what’s included with each service, please visit our Services page.
It depends on the size and condition of your home. Most standard cleanings take 2–4 hours, but rest assured—our team works efficiently. We don’t skip corners—we clean them. Every home is treated with the same care we’d give our own.
Absolutely! You can add or skip rooms, request specific products, or include special tasks. Just let us know your preferences and we’ll tailor the service to your needs.
Yes! Our products are non-toxic, eco-conscious, and safe for families and pets. If you have allergies or special concerns, we’ll accommodate them—just mention it when booking.
Yes, we offer post-construction cleaning. These jobs typically involve more dust and debris and require deep cleaning techniques. Contact us for a custom quote.
It depends on your lifestyle, household size, and personal preferences. Many clients choose weekly or biweekly for ongoing freshness, while others prefer monthly maintenance or seasonal deep cleans.